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Elderly Health Care Voucher Pilot Reward Scheme

Elderly Health Care Voucher Pilot Reward Scheme

Highlights

To promote primary healthcare by optimising the use of resources, the Government will provide rewards to eligible Hong Kong elderly persons aged 65 or above to encourage their use of Health Care Vouchers (“Vouchers”) for receiving designated primary healthcare (“PHC”) services such as health assessment, chronic disease screening and management provided by private healthcare service providers.

As long as an elderly person’s principal reason for visit to a healthcare service provider is to receive designated PHC services, the amount of Vouchers used by the elderly person on that occasion can be accumulated for earning reward, which can be used for settling fees for such designated PHC services in future.

Once an elderly person has accumulated Voucher spending of $1,000 or above on designated PHC services within the same year, the eHealth System (Subsidies) will automatically allot $500 reward to his/her Voucher account.

The three-year Elderly Health Care Voucher Pilot Reward Scheme (“Pilot Reward Scheme”) will run up to 31 December 2026. An elderly person can be allotted the reward once each year at most; that is, an elderly person can obtain $1,500 reward at most over the term of the Pilot Reward Scheme.

What are Designated Primary Healthcare Services?

Designated PHC services under the Pilot Reward Scheme include:

Medical practitioners, Chinese medicine practitioners and Dentists enrolled in the Elderly Health Care Voucher Scheme ("EHVS")
  • Services on preventive and follow-up/monitoring of long-term conditions, such as:
    • Medical practitioners: health assessment, body check, screening, vaccination, prescription of preventive drugs, and treatment for chronic diseases, etc.
    • Chinese medicine practitioners: health assessment and chronic disease management, etc.
    • Dentists: dental examination, scaling, extraction and filling, etc.
Chronic Disease Co-care Pilot Scheme
  • Hypertension and diabetes mellitus screening services
  • Medical consultations, drugs (if applicable), laboratory investigations, nurse clinic services and allied health services in the treatment phase
District Health Centres/District Health Centre Expresses
  • Personalised services including the Chronic Disease Management Programme on osteoarthritic knee pain and low back pain; as well as the Community Rehabilitation Programme focusing on post-myocardial infarction, hip fracture and stroke, etc.
The University of Hong Kong - Shenzhen Hospital and its Health Centre
  • Outpatient services on preventive and follow-up/monitoring of long-term conditions provided at the following venues:
    • 11 designated Outpatient Medical Centers: Family Medicine Clinic, Health Assessment and Management Center, Accident and Emergency Department, Orthopedic Clinic, Ophthalmology Clinic, Dental Clinic, Chinese Medicine Clinic, Medicine Clinic, Gynaecology Clinic, Surgery Clinic, Rehabilitation Clinic
    • Huawei Li Zhi Yuan Community Health Center
Pilot Medical Institutions under the Elderly Health Care Voucher Greater Bay Area Pilot Scheme
  • Outpatient services on preventive and follow-up/monitoring of long-term conditions provided at the following venues:
    • The First Affiliated Hospital, Sun Yat-sen University
      9 designated outpatient clinics/departments: Department of Internal Medicine, Department of Surgery, Department of Gynecology, Department of Ophthalmology, Department of Stomatology, Department of Rehabilitation Medicine, Department of Traditional Chinese Medicine, TCM, Healthcare Management Center, and Department of Emergency Medicine
    • Zhongshan Chen Xinghai Hospital of Integrated Traditional Chinese and Western Medicine
      13 designated outpatient clinics/departments: General Outpatient Clinic, Internal Medicine Department, Surgical Department, Health Check Center, Disease Prevention Center, Emergency Department, Dental Department, Disease Prevention Center by Herbal Medicine, Rehabilitation Department, Massage Department, Orthopaedics Department, Gynaecology Department and Ophthalmology Department
    • Shenzhen New Frontier United Family Hospital
      9 designated outpatient departments: Family Medicine, Health Management, Dental, Ophthalmology, Surgery, Orthopedics, Internal Medicine, Gynecology and ENT
    • Shenzhen C.K.J Stomatological Hospital
    • Dental Bauhinia Specialty Service Center (Shenzhen)/Dental Bauhinia General Care Center (Shenzhen)
    • Nansha Division of The First Affiliated Hospital, Sun Yat-sen University
      14 designated outpatient departments: Department of Internal Medicine, Department of Surgery, Department of Gynecology, Department of Ophthalmology, Department of Otorhinolaryngology, ENT, Department of Stomatology, Department of Dermatology, Department of Rehabilitation Medicine, Department of Traditional Chinese Medicine, TCM, Department of Neurology, Department of Cardiovascular Medicine, Department of Nutrition, Health Management Center and Department of Emergency Medicine
    • Dongguan Tungwah Hospital
      14 designated outpatient departments: Internal Medicine Department, Surgery Department, Orthopedics Department, Gynecology Department, Ophthalmology Department, Stomatology Department, Emergency Medicine Department, General Medical Practice, Clinical Nutrition Department, Traditional Chinese Medicine Department, Physical Examination Department, Dermatology Department, Rehabilitation Department and Clinical Psychology Department


Reward Mechanism

  Reward for
Year 2024		 Reward for
Year 2025		 Reward for
Year 2026
Reward amount After having accumulated Voucher spending of $1,000 or above on
designated PHC services each year, $500 reward will be allotted
(at most once a year) for using on designated PHC services in future.
Period for
accumulating
use of
Vouchers to
obtain reward		 13 November 2023 to
31 December 2024		 1 January 2025 to
31 December 2025		 1 January 2026 to
31 December 2026
Period for using reward 13 November 2023 to
31 December 2025		 1 January 2025 to
31 December 2026		 1 January 2026 to
31 December 2027
  • As a special arrangement, the period for accumulating Voucher spending for the first-year reward (i.e. reward for year 2024) will begin on 13 November 2023 and end on 31 December 2024. The corresponding accumulation period for the following two years will begin on 1 January and end on 31 December of the year.
  • Only the Voucher amount used within the same year will count towards the accumulated amount. Accumulated Voucher spending will be reset to zero at the start of each year (normally 1 January), and any previously accumulated amount will lapse on that day.
  • The reward will be immediately allotted once the accumulated Voucher spending recorded in the eHealth System (Subsidies) reaches $1,000. An SMS message will be sent to the mobile phone number provided by the elderly person as notification, which will also show the expiry date of the reward.
  • The reward will expire by the end of the following year. Unused reward cannot be accumulated and will lapse after the expiry date.
  • When an elderly person uses Vouchers to pay for designated PHC services, the eHealth System (Subsidies) will automatically deduct the relevant fee from the reward (if available) first, and then deduct the remaining fee from the balance in his/her Voucher account (if necessary).
  • According to the “user accumulates” principle, if an elderly person uses his/her spouse’s Vouchers to pay for designated PHC services, the amount spent will only be recorded as his/her own accumulated Voucher spending instead of his/her spouse’s.
  • After using the reward to pay for designated PHC services, an elderly person will receive an SMS message showing the balance of the reward and the expiry date.
  • Shared use of reward between spouses is not allowed.

Reminder

  • The reward for each year comes with an expiry date, after which it will lapse. Elderly persons should take note and make thorough plan on how to make the best use of the reward for designated PHC services before it expires.
  • The Department of Health (“DH”) and healthcare service providers will never, in relation to the use of Vouchers (including reward), ask elderly persons to provide information about their bank accounts (including passwords) via phone calls or SMS messages, or to click on a web link Elderly persons should stay vigilant against scams.
  • The DH will strictly deal with all suspected cases of non-compliance in accordance with the established monitoring mechanism, and take appropriate measures / actions such as referring cases to the law enforcement agencies and / or the relevant professional regulatory boards / councils for follow-up as appropriate.

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