The First Affiliated Hospital, Sun Yat-sen University

Highlights

Health care vouchers are issued and claimed through an electronic platform. Eligible elderly persons need not pre-register, collect or carry the vouchers.

Starting from 28 June 2024, elderly persons should visit in person the west side of the Medical Service Center, 1/F, Building No.1 of The First Affiliated Hospital, Sun Yat-sen University (“FAH-SYSU”), show a valid Hong Kong Identity Card or Certificate of Exemption issued by the Immigration Department of the Government of the Hong Kong Special Administrative Region for going through relevant procedures and identity verification. Elderly persons can then make registration at the counter on-site or through the appointment platform. After receiving outpatient services at the designated outpatient clinics/departments, elderly persons can use vouchers to pay for the fees at (i) the Outpatient Cashier, 4/F, Building No.1; (ii) Checkup Center Cashier, 1/F, Building No. 6; or (iii) Cashier, 1/F, Gynecology and Reproductive Medicine Center. If the elderly person is under emergency care, he/she should visit the Outpatient Cashier, 1/F, Building No.1 for identity verification and registration after emergency triage. Upon completion of emergency treatment, vouchers may be used to pay for the fees of relevant outpatient services at the Outpatient Cashier.

Elderly persons can make registration at the counter at the west side of the Medical Service Center, 1/F, Building No.1. Elderly persons can also make appointments via the FAH-SYSU official mobile application “Appointment Booking for Hong Kong Elderly Health Care Voucher” or through the self-service machine located in the FAH-SYSU.

Elderly persons will need to provide consent to join Electronic Health Record Sharing System (“eHealth”) (if not already) before they could use vouchers outside Hong Kong.

The FAH-SYSU will make voucher claim for the elderly person. At the same time, the record of voucher usage in the elderly person’s account will also be updated. Upon completion of the process of making voucher claim, the FAH-SYSU will give a printed record of the voucher balance to the elderly person for retention. However, elderly persons cannot use vouchers to pay for the same episode of service with service fees being covered by national medical insurance.

Designated clinics/departments of FAH-SYSU at which the use of health care vouchers are allowed

Health care vouchers can be used for the outpatient services, including preventive care services as well as curative and rehabilitative services, provided by the following 15 outpatient clinics/departments of the FAH-SYSU:

• Department of Internal Medicine
• Department of Surgery
• Department of Gynecology
• Department of Ophthalmology
• Department of Otorhinolaryngology, ENT
• Department of Stomatology
• Department of Dermatology
• Department of Rehabilitation Medicine
• Department of Laboratory Medicine
• Department of Traditional Chinese Medicine, TCM
• Department of Neurology
• Department of Cardiovascular Medicine
• Department of Nutrition
• Healthcare Examination Center
• Department of Emergency Medicine

Services applicable for the Elderly Health Care Voucher Pilot Reward Scheme

A three-year Elderly Health Care Voucher Pilot Reward Scheme (“Pilot Reward Scheme”) is rolled out under the Elderly Health Care Voucher Scheme on 13 November 2023. Through providing rewards, eligible Hong Kong elderly persons aged 65 or above are encouraged to use vouchers for receiving designated primary healthcare (“PHC”) services such as health assessment, chronic disease screening and management provided by private healthcare service providers. As long as an elderly person’s principal reason for visit to a healthcare service provider is to receive designed PHC services, the amount of vouchers used by the elderly person on that occasion can be accumulated for earning reward, which can be used for settling fees for designated PHC services in future.

Designated PHC services under the Pilot Reward Scheme are applicable to outpatient services on preventive and follow-up/ monitoring of long term conditions provided by 9 designated outpatient clinics/departments of the FAH-SYSU, including Department of Internal Medicine, Department of Surgery, Department of Gynecology, Department of Ophthalmology, Department of Stomatology, Department of Rehabilitation Medicine, Department of Traditional Chinese Medicine, TCM, Healthcare Management Center, and Department of Emergency Medicine.

Contact

The First Affiliated Hospital, Sun Yat-sen University

Address: 58 Zhongshan Second Road, Yuexiu District, Guangzhou
Telephone enquiry: (+86) 020-87330808
Website: https://www.fahsysu.org.cn/en/home