Feedback and Complaint

For suspected breach of conditions of Elderly Health Care Voucher Scheme by medical institutions participating in the Elderly Health Care Voucher Greater Bay Area Pilot Scheme, you may provide relevant information and details to the Health Care Voucher Division of the Department of Health through the following channels:

• by phone (+852) 2838 2311;
• by email (hcvd@dh.gov.hk);
• by fax (+852) 3582 4115); or
• by post (Suites 901-904, 9/F, AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong, Hong Kong)

Complaint and Report Channels of Medical Institutions in Guangdong Province:

Province / Municipality	Phone Number for Complaint and Report	Website for Complaint and Report	Email Address
Guangdong Province (Health Commission of Guangdong Province)	(+86) 020-12345	http://wsjkw.gd.gov.cn	/
Guangzhou (Guangzhou Municipal Health Commission)	(+86) 020-12345	https://wjw.gz.gov.cn	wjtx@gz.gov.cn
Zhongshan (Zhongshan Municipal Health Bureau)	(+86) 0760-12345	http://wjj.zs.gov.cn	/
Shenzhen (Shenzhen Municipal Health Commission)	(+86) 0755-12345	http://wjw.sz.gov.cn	swjwxf@wjw.sz.gov.cn
Dongguan (Dongguan Municipal Health Bureau)	(+86) 0769-23281111 (+86) 0769-12345	http://dghb.dg.gov.cn	/

Feedback and Complaint Channels of Elderly Health Care Voucher Greater Bay Area Pilot Scheme:

Name of Medical Institution	Phone Number	Website	Email Address
The First Affiliated Hospital, Sun Yat-sen University	(+86) 020-8777 5064	https://www.fahsysu.org.cn	zsyyyb@mail.sysu.edu.cn
Nansha Division of The First Affiliated Hospital, Sun Yat-sen University	(+86) 020-8999 2089 (+86) 020-8999 8001	https://nansha.fahsysu.org.cn/	zsyyns@mail.sysu.edu.cn
ZhongShan Chenxinghai Hospital of Integrated Traditional Chinese and Western Medicine	(+86) 0760-2228 7883 (+86) 0760-2228 7806	https://www.cxhyy.com/lxwm	service@cxhyy.com
Dongguan Tungwah Hospital	(+86) 0769-2267 6299	https://www.dgtungwah.com/server/001010.html	dhyyjlb@163.com
Shenzhen New Frontier United Family Hospital	(+86) 4008-919191	https://szu.ufh.com.cn/	szuptservice@ufh.com.cn
Shenzhen C.K.J Stomatological Hospital	(+86) 0755-6131 1688	https://ckjhk.com/contactUs	info@ckjhk.com
Dental Bauhinia Specialty Service Center (Shenzhen)/ Dental Bauhinia General Care Center (Shenzhen)	(+86) 0755-8827 0822	https://www.dentalbauhinia.com	service@dentalbauhinia.com