Shenzhen New Frontier United Family Hospital

Highlights

Health care vouchers are issued and claimed through an electronic platform. Eligible elderly persons need not pre-register, collect or carry the vouchers.

Starting from 14 August 2024, after making an appointment through the Shenzhen New Frontier United Family Hospital (“NFUFH”)’s 24-hour telephone service hotline, official WeChat applet, WhatsApp, etc., elderly persons can go to the “Hong Kong Elderly Health Care Voucher Reception Counter” in the lobby on 1/F of the NFUFH in person on the day of treatment and present their valid Hong Kong Identity Card or Certificate of Exemption issued by the Immigration Department for identity authentication and registration. After receiving outpatient healthcare services at designated departments, they can use vouchers to pay for relevant services at the front desk of the department.

Elderly persons will need to provide consent to join Electronic Health Record Sharing System (“eHealth”) (if not already) before they could use vouchers outside Hong Kong.

NFUFH will make voucher claim for the elderly person. At the same time, the record of voucher usage in the elderly person’s account will also be updated. Upon completion of the process of making voucher claim, NFUFH will give a printed record of the voucher balance to the elderly person for retention. However, elderly persons cannot use vouchers to pay for the same episode of service with service fees being covered by national medical insurance.

Designated clinics/departments of NFUFH at which the use of health care vouchers is allowed

Health care vouchers can be used for the outpatient services, including preventive care services as well as curative and rehabilitative services, provided by the following 9 outpatient departments of NFUFH:

• Family Medicine
• Health Management
• Dental
• Ophthalmology
• Surgery
• Orthopedics
• Internal Medicine
• Gynecology
• ENT

Services applicable for the Elderly Health Care Voucher Pilot Reward Scheme

A three-year Elderly Health Care Voucher Pilot Reward Scheme (“Pilot Reward Scheme”) is rolled out under the Elderly Health Care Voucher Scheme on 13 November 2023. Through providing rewards, eligible Hong Kong elderly persons aged 65 or above are encouraged to use vouchers for receiving designated primary healthcare (“PHC”) services such as health assessment, chronic disease screening and management provided by private healthcare service providers. As long as an elderly person’s principal reason for visit to a healthcare service provider is to receive designed PHC services, the amount of vouchers used by the elderly person on that occasion can be accumulated for earning reward, which can be used for settling fees for designated PHC services in future.

Designated PHC services under the Pilot Reward Scheme are applicable to outpatient services on preventive and follow-up/ monitoring of long term conditions provided by the above-mentioned 9 designated outpatient departments of NFUFH.

Contact

Shenzhen New Frontier United Family Hospital

Address: No. 4012, Fuqiang Road, Futian District, Shenzhen
Telephone enquiry: (+86) 4088-919191/(852) 8177 6002
Website: https://szu.ufh.com.cn/?lang=en