Zhongshan Chen Xinghai Hospital of Integrated Traditional Chinese and Western Medicine (“ZSCXH”)

Highlights

Health care vouchers are issued and claimed through an electronic platform. Eligible elderly persons need not pre-register, collect or carry the vouchers.

Starting from 18 July 2024, elderly persons should visit in person the Hong Kong Elderly Health Care Voucher reception desk at the lobby on 1/F of Zhongshan Chen Xinghai Hospital of Integrated Traditional Chinese and Western Medicine (“ZSCXH”), show a valid Hong Kong Identity Card or Certificate of Exemption issued by the Immigration Department of the Government of the Hong Kong Special Administrative Region for going through relevant procedures and identity verification. Elderly persons should go to the corresponding clinic area to wait for treatment after triage. After receiving outpatient services at the designated outpatient clinics/departments, elderly persons can use vouchers to pay for the fees at the Outpatient Services Cashier on 1/F, 2/F or 3/F. If the elderly person is under emergency care, he/she should visit the emergency waiting area and wait in line for treatment after emergency pre-examination and triage. Upon completion of emergency treatment, vouchers may be used to pay for the fees of relevant outpatient services at the Emergency Cashier. Except for receiving outpatient services at ZSCXH for the first time, elderly persons may also make reservation through the official WeChat service account of ZSCXH.

Elderly persons will need to provide consent to join Electronic Health Record Sharing System (“eHealth”) (if not already) before they could use vouchers outside Hong Kong.

ZSCXH will make voucher claim for the elderly person. At the same time, the record of voucher usage in the elderly person’s account will also be updated. Upon completion of the process of making voucher claim, ZSCXH will give a printed record of the voucher balance to the elderly person for retention. However, elderly persons cannot use vouchers to pay for the same episode of service with service fees being covered by national medical insurance.

Designated clinics/departments of ZSCXH at which the use of health care vouchers is allowed

Health care vouchers can be used for the outpatient services, including preventive care services as well as curative and rehabilitative services, provided by the following 13 outpatient clinics/departments of ZSCXH:

• General Outpatient Clinic
• Internal Medicine Department
• Surgical Department
• Health Check Center
• Disease Prevention Center
• Emergency Department
• Dental Department
• Disease Prevention Center by Herbal Medicine
• Rehabilitation Department
• Massage Department
• Orthopaedics Department
• Gynaecology Department
• Ophthalmology Department

Services applicable for the Elderly Health Care Voucher Pilot Reward Scheme

A three-year Elderly Health Care Voucher Pilot Reward Scheme (“Pilot Reward Scheme”) is rolled out under the Elderly Health Care Voucher Scheme on 13 November 2023. Through providing rewards, eligible Hong Kong elderly persons aged 65 or above are encouraged to use vouchers for receiving designated primary healthcare (“PHC”) services such as health assessment, chronic disease screening and management provided by private healthcare service providers. As long as an elderly person’s principal reason for visit to a healthcare service provider is to receive designed PHC services, the amount of vouchers used by the elderly person on that occasion can be accumulated for earning reward, which can be used for settling fees for designated PHC services in future.

Designated PHC services under the Pilot Reward Scheme are applicable to outpatient services on preventive and follow-up/ monitoring of long term conditions provided by the above-mentioned 13 designated outpatient clinics/departments of ZSCXH.

Contact

Zhongshan Chen Xinghai Hospital of Integrated Traditional Chinese and Western Medicine

Address: No. 18, Zhuyuan Road, Xiaolan Town, Zhongshan
Telephone enquiry: (+86) 0760-8982 3399
Website: https://www.cxhyy.com