EP4 In Practice – Ensuring proper use of Health Care Voucher (W3C Version)

Host April:	Welcome back to “All about Health Care Voucher” In this episode, we are going to…… Yes, what? I just received a report from an agent There is a case of suspected improper use of Health Care Voucher
Host Mike:	We should take this issue seriously Alright. In this episode, we have Nic to conduct a surprise check for us Let’s see if anyone does not follow the rules
(Grandma Chan, Health Care Voucher Agent Nic, Grandma and Grandson Undercover Team)
Health Care Voucher Agent:	Today we have Grandma Chan to form a “Grandma and Grandson Undercover Team” with me to conduct a surprise check Are you ready?
Aunty:	Ready!
Health Care Voucher Agent:	Here we go!
Aunty:	Yes!
(Hidden camera recording)
Health Care Voucher Agent:	Be careful Take a seat
Aunty:	Okay
Chinese Medicine Practitioner:	Where do you feel unwell?
Aunty:	I always feel dizzy after walking a few steps I am not sure if I am too weak May be I should buy some ginseng and dried seafood to help improving my health Could you please help me to use my vouchers for buying these stuff?
Health Care Voucher Agent:	Right! You still have a lot of unspent vouchers You can buy whatever you want
Aunty:	Yes
Chinese Medicine Practitioner:	Hmm….Young man Don’t you know that Health Care Voucher cannot be used for purchasing products?
Health Care Voucher Agent:	Elderly persons are given the liberty to use their vouchers according to their will, aren’t they?
Chinese Medicine Practitioner:	Definitely not As the name implies, Health Care Voucher should be used for healthcare services They cannot be used solely for purchasing products There are rules for using vouchers Even if a patient requests medicine according to previous prescription, we will have to exercise professional judgement and examine the patient’s health needs
Aunty:	Then how about you help redeeming my vouchers for cash so that I can buy dried seafood with cash?
Chinese Medicine Practitioner:	Of course I can’t Health care voucher cannot be redeemed for cash I cannot help you
Health Care Voucher Agent:	How about doing me a favor? An elderly member in my family passed away recently He still has unspent vouchers let me use it up on behalf of him Here is his identity card
Chinese Medicine Practitioner:	No! You definitely can’t Health Care Voucher can only be used by the eligible elderly person Even family members cannot use them on their behalf
Health Care Voucher Agent:	Wow! Sir, you are very upright Actually, I am Nic from “All About Health Care Voucher” Congratulations You have successfully passed our three tests Bravo Thank you our Chinese Medicine Practitioner today, Mr. Leung for setting a perfect example of a role model Keep in mind that everyone must strictly follow the rules Otherwise, the voucher claims will not be reimbursed by the government The government may also delist the service providers concerned from the Scheme and may even refer the case to the police for follow-up Let’s take note of it!
Host April:	Mr Leung is indeed righteous and familiar with the rules of the Health Care Voucher Scheme. If you come across any suspected improper use of health care voucher or you wish to make a complaint, please mark down the details and relevant information for example, date, time, place and course of incident, as well as the name of service provider concerned and properly keep records for instance, the receipt and the Notice on Use of Health Care Voucher to facilitate follow-up by the Department of Health
(In case of suspected improper use of Health Care Voucher or wishing to make a complaint, please mark down: Date and Time, Place of incident Course of incident Name of Service Provider)
Host April:	For any enquiries, please call 2838 2311
(Scheme Hotline: 2838 2311)
Host Mike:	Let me summarise the tips on using Health Care Voucher wisely Firstly, if a voucher account is already created you can check the voucher balance via internet or hotline before using vouchers Secondly, ask about details of service charges You must clearly understand and agree to the charges before accepting the service Thirdly, after receiving the service and before signing the "Consent Form" you have to check the information and leave a contact number Fourthly, you can ask relatives and friends for help when necessary such as assist in checking voucher balance or accompany you when seeking medical consultations
Host April:	Hope all elderly persons will keep in mind the above tips
Host Mike:	Make good use of Health Care Voucher to keep yourself healthy
April、Host Mike:	Thank you for watching “All about Health Care Voucher” Goodbye!