Skip to content

EP4 In Practice – Ensuring proper use of Health Care Voucher (W3C Version)

Host April: Welcome back to “All about Health Care Voucher”
In this episode, we are going to……
Yes, what?
I just received a report from an agent
There is a case of suspected improper use of Health Care Voucher
Host Mike: We should take this issue seriously
Alright. In this episode, we have Nic to conduct a surprise check for us
Let’s see if anyone does not follow the rules
(Grandma Chan, Health Care Voucher Agent Nic, Grandma and Grandson Undercover Team)
Health Care Voucher Agent: Today we have Grandma Chan to form a “Grandma and Grandson Undercover Team” with me
to conduct a surprise check
Are you ready?
Aunty: Ready!
Health Care Voucher Agent: Here we go!
Aunty: Yes!
(Hidden camera recording)
Health Care Voucher Agent: Be careful
Take a seat
Aunty: Okay
Chinese Medicine Practitioner: Where do you feel unwell?
Aunty: I always feel dizzy after walking a few steps
I am not sure if I am too weak
May be I should buy some ginseng and dried seafood to help improving my health
Could you please help me to use my vouchers for buying these stuff?
Health Care Voucher Agent: Right!
You still have a lot of unspent vouchers
You can buy whatever you want
Aunty: Yes
Chinese Medicine Practitioner: Hmm….Young man
Don’t you know that Health Care Voucher cannot be used for purchasing products?
Health Care Voucher Agent: Elderly persons are given the liberty to use their vouchers according to their will, aren’t they?
Chinese Medicine Practitioner: Definitely not
As the name implies, Health Care Voucher should be used for healthcare services
They cannot be used solely for purchasing products
There are rules for using vouchers
Even if a patient requests medicine according to previous prescription, we will have to exercise professional judgement and examine the patient’s health needs
Aunty: Then how about you help redeeming my vouchers for cash
so that I can buy dried seafood with cash?
Chinese Medicine Practitioner: Of course I can’t
Health care voucher cannot be redeemed for cash
I cannot help you
Health Care Voucher Agent: How about doing me a favor?
An elderly member in my family passed away recently
He still has unspent vouchers
let me use it up on behalf of him
Here is his identity card
Chinese Medicine Practitioner: No! You definitely can’t
Health Care Voucher can only be used by the eligible elderly person
Even family members cannot use them on their behalf
Health Care Voucher Agent: Wow!
Sir, you are very upright
Actually, I am Nic from “All About Health Care Voucher”
Congratulations
You have successfully passed our three tests
Bravo
Thank you our Chinese Medicine Practitioner today, Mr. Leung for setting a perfect example of a role model
Keep in mind that everyone must strictly follow the rules
Otherwise, the voucher claims will not be reimbursed by the government
The government may also delist the service providers concerned from the Scheme
and may even refer the case to the police for follow-up
Let’s take note of it!
Host April: Mr Leung is indeed righteous and familiar with the rules of the Health Care Voucher Scheme.
If you come across any suspected improper use of health care voucher or you wish to make a complaint, please mark down the details and relevant information for example, date, time, place and course of incident, as well as the name of service provider concerned and properly keep records for instance, the receipt and the Notice on Use of Health Care Voucher to facilitate follow-up by the Department of Health
(In case of suspected improper use of Health Care Voucher or wishing to make a complaint, please mark down:

Date and Time, Place of incident
Course of incident
Name of Service Provider)
Host April: For any enquiries, please call 2838 2311
(Scheme Hotline: 2838 2311)
Host Mike: Let me summarise the tips on using Health Care Voucher wisely
Firstly, if a voucher account is already created
you can check the voucher balance via internet or hotline before using vouchers
Secondly, ask about details of service charges
You must clearly understand and agree to the charges before accepting the service
Thirdly, after receiving the service and before signing the "Consent Form"
you have to check the information and leave a contact number
Fourthly, you can ask relatives and friends for help when necessary
such as assist in checking voucher balance or accompany you when seeking medical consultations
Host April: Hope all elderly persons will keep in mind the above tips
Host Mike: Make good use of Health Care Voucher to keep yourself healthy
April、Host Mike: Thank you for watching “All about Health Care Voucher”
Goodbye!

"Scan QR Code" in WeChat and tap "..." to share.